In the fight against the COVID-19 pandemic, Mama Lou's Italian Kitchen and Nonna's Pasta & Pizzeria have beefed up their health and safety protocols to ensure all guests continue to enjoy a safer dining experience. The family-friendly restaurants serving authentic Italian dishes are adopting cashless payment options for dine-in, takeout, and delivery starting February 8, 2021.
With Mama Lou's and Nonna's wanting to consistently bring #MAMArable and endearing dining experiences to their guests, they digitized their restaurant operations by implementing a safer end-to-end contactless system for their dine-in operations. In effect, customers can have greater peace of mind while dining out.
Restaurant guests may now order and pay from the convenience and safety of their own devices—simply by going through this simple contactless service journey:
1. Scan Menu: Scan the QR code placed on the table to browse the full digital menu.
2. Contactless Order: Select meal of choice and place an order directly from the menu.
3. Cashless Pay: Settle the bill using cashless payment options.
Cashless transactions are now encouraged for a safer dining experience. The restaurant accepts payment via GCash, PayMaya, and the relatively new Lyka app. Customers may also pay their checks using major debit and credit cards.
Providing this kind of contactless service aims at eliminating every physical touchpoint possible as well as minimizing face-to-face scenarios between guests, staff, and suppliers, therefore reducing the risk of COVID-19 transmission. This allows for a clean, safer, and stress-free dining experience among guests.
This implementation of contactless service is just an addition to Mama Lou’s and Nonna's existing multiple precautionary measures to guarantee a safe and comfortable environment:
-“No Mask, No Entry” policy
-Mandatory Health Declaration (manual or digital)
-Social distancing and proper queuing
-Installation of acrylic dividers, disinfectant foot baths, and directional markers
-Daily body temperature check of both staff and guests
-Kitchen & dining staff in full PPE gear (masks, face shields, disposable gloves, etc.)
-Sanitizers and alcohol bottles available for use to encourage regular hand washing
-Frequent disinfection of high-touch areas
-Availability of disposable placemats and mask envelopes
-Designated rack for takeout/pickup
-Waiting area for delivery team outside the stores
-Online ordering systems & new delivery hotline
-Contactless food delivery
-UV light disinfection for utensils
Mama Lou’s Italian Kitchen and Nonna's Pasta & Pizzeria are keeping their promise of providing guests memorable experiences, warm comforting meals akin to those prepared by a loved one along with the safety of its guests and staff in mind.
Check them out on their platforms below: